Requirements to Become a Driver

• Valid driver's license
• Vehicle in good condition
• Valid vehicle registration and insurance
• Clean driving record
• Smartphone with GPS capability
• Membership in your organization

Vehicle Requirements

• 4 doors minimum
• Seats for at least 4 passengers
• Working air conditioning / Heating System
• Clean interior and exterior
• All safety features functional

Registration Process

1. Download the App: Get the mobile app from App Store or Google Play Store and Install
2. Lunch the App: Search and Select your organization from the list
3. Click Signup and "Register as Driver": Choose driver registration option
4. Personal Information:
   • Full name
   • Email address (organization email)
   • Phone number
   • Home address
   • Profile photo
5. Driver's License:
   • Upload front and back photos
   • License number
   • Expiration date
6. Vehicle Information:
   • Make, model, and year
   • Color and license plate
   • Seating capacity
   • Vehicle photos
7. Insurance & Registration:
   • Vehicle registration document
   • Insurance certificate
   • Expiration dates
8. Submit Application: Review all information and submit
9. Wait for Approval: Admin will review (typically 1-5 business days varies by organization)

After Approval

• You'll receive an approval email notification
• Log into the app with your credentials
• Set your availability
• Start accepting rides!

Viewing Available Rides

1. Open the app and ensure you're "Online"
2. Browse "Available Events" or "Ride Requests"
3. View event details:
   • Event name and location
   • Date and time
   • Number of passengers needed
   • Pickup locations
   • Distance to pickup

Accepting a Ride Request

1. Review ride details carefully
2. Check if pickup location and time fit your schedule
3. Tap "Accept Ride"
4. View passenger information:
   • Passenger name and photo
   • Pickup address
   • Contact information
   • Special requests (if any)
5. Confirm you can complete the ride

Managing Your Rides

• Upcoming Rides: View all accepted rides in "My Rides" section
• Ride Details: Access passenger info, pickup location, and notes
• Schedule: Plan your routes for multiple pickups
• Capacity: Don't accept more rides than your vehicle can handle

Declining or Canceling Rides

If you need to decline or cancel:

1. Tap the ride in your schedule
2. Select "Cancel Ride" or "Decline"
3. Choose a reason from the dropdown
4. Confirm cancellation

Before You Start Driving

• Check your vehicle (fuel, tire pressure, cleanliness)
• Ensure GPS is enabled on your phone
• Review all pickup locations
• Plan your route for multiple pickups
• Leave 10-15 minutes early to account for traffic

Using Navigation

1. Tap "Start Navigation" in the app
2. App will open preferred navigation (Google Maps, Apple Maps, Waze)
3. Follow GPS directions to pickup location
4. Update ride status when you're 5 minutes away

Pickup Process

1. Arrive at Location:
   • Park safely and legally
   • Turn on hazard lights if necessary
   • Tap "I've Arrived" in the app
2. Contact Passenger:
   • Call or message via in-app communication
   • Confirm your vehicle details
   • Wait up to 5 minutes
3. Verify Passenger:
   • Check passenger photo in app
   • Ask passenger to confirm their name
   • Verify destination
4. Start the Ride:
   • Ensure passenger is seated safely
   • Tap "Start Ride" in the app
   • Begin navigation to destination

During the Ride

• Drive safely and follow traffic laws
• Maintain comfortable temperature
• Avoid distractions (phone calls, texting)
• Be professional and courteous
• Respect passenger's preference for conversation
• Play appropriate music at reasonable volume (if at all)

Drop-off Process

1. Arrive at destination safely
2. Park in a safe drop-off zone
3. Ensure passenger has all belongings
4. Tap "Complete Ride" in the app
5. Thank the passenger

Driver Safety

• Always wear your seatbelt
• Obey all traffic laws and speed limits
• Don't drive while tired or under influence
• Keep doors locked until passenger is verified
• Trust your instincts - cancel if something feels wrong
• Keep emergency contacts readily available

Passenger Safety

• Verify passenger identity before allowing entry
• Maximum passengers = vehicle capacity (no exceptions)
• Ensure all passengers wear seatbelts
• Don't allow unregistered passengers
• Be alert to suspicious behavior
• End ride immediately if passenger is aggressive or intoxicated

Vehicle Safety

• Regular maintenance checks
• Keep first aid kit in vehicle
• Working fire extinguisher
• Clean and sanitized interior
• Functional safety features (airbags, brakes, lights)

Emergency Procedures

1. Use in-app emergency button for immediate help
2. Call local emergency services (911) if needed
3. Pull over safely if there's a problem
4. Document incidents with photos/notes
5. Report all incidents to admin within 24 hours

Performance Metrics

• Driver Rating: Average rating from passengers (target: 4.5+)
• Acceptance Rate: Percentage of rides accepted
• Cancellation Rate: Keep below 5%
• Completion Rate: Rides successfully completed
• Response Time: How quickly you accept rides

Viewing Your Statistics

1. Go to "Profile" or "Dashboard"
2. View "My Stats" or "Performance"
3. See detailed breakdown:
   • Total rides completed
   • Total passengers transported
   • Average rating
   • Recent reviews
   • Distance traveled

Improving Your Rating

• Arrive on time (or early)
• Keep vehicle clean and comfortable
• Be professional and friendly
• Drive smoothly and safely
• Help with luggage when appropriate
• Follow GPS route accurately
• Maintain good vehicle condition

Professional Conduct

• Dress appropriately and maintain personal hygiene
• Be punctual for all pickups
• Greet passengers warmly
• Respect passenger privacy
• Avoid controversial topics (politics, religion)
• No smoking in vehicle (even when empty)
• Don't eat or drink while driving

Communication

• Respond promptly to messages
• Use in-app messaging for documentation
• Communicate delays or issues immediately
• Confirm details before pickup
• Be clear and polite in all interactions

Vehicle Maintenance

• Clean vehicle before each shift
• Check for forgotten items after each ride
• Regular oil changes and maintenance
• Keep adequate fuel level
• Stock tissues, water, phone chargers (optional but appreciated)

Efficiency Tips

• Plan routes for multiple pickups efficiently
• Accept rides in your area to minimize dead miles
• Use real-time traffic updates
• Know alternative routes
• Schedule availability during peak times

How to Get Help

• In-App Support: Settings → Help & Support
• Email: driver-support@yourorganization.com
• Phone: Contact organization admin
• Driver FAQ: Check app's FAQ section
• Driver Community: Join driver forums/groups (if available)

Common Issues & Solutions

Reporting Issues

Always report:

• Safety incidents or concerns
• Vehicle accidents (even minor)
• Passenger misconduct
• Lost and found items
• Technical app issues